Privacy Policy

Vision Headlight Resto & Windscreen Repairs (ABN: 35 276 157 046), trading as Clear Headlights, operates a mobile automotive service in Brisbane North and Moreton Bay, Queensland. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy, please contact us at mdenglish2011@gmail.com or call 0499 540 400.

We collect personal information that you voluntarily provide when making an online booking (name, phone number, email address, suburb, and service details), submitting a contact form (name, email address, and your message), or contacting us by phone or text.

We do not collect sensitive information (such as health or financial data) and we do not collect information from individuals we know to be under 18 years of age.

We use your personal information to confirm and manage your service booking, contact you regarding your booking or enquiry, send service reminders or follow-up communications related to your booking, and improve our services and website.

We will not use your information for direct marketing without your consent, and we will not sell, rent, or trade your personal information to third parties.

We may disclose your personal information to trusted third-party service providers who assist us in operating our website and delivering our services (for example, email notification services). These providers are required to handle your information in accordance with the Australian Privacy Principles and are not permitted to use it for their own purposes.

We may also disclose your information where required or authorised by law.

Your personal information is stored securely in our booking database. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain booking records for a reasonable period to manage our business operations and then securely delete them.

Our website may use cookies and similar technologies to improve your browsing experience. You can disable cookies through your browser settings, though this may affect some website functionality. We do not use cookies to identify you personally without your consent.

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, please contact us at mdenglish2011@gmail.com. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.